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WHAT ARE THE SHIPPING RATES? Very Simple Flat Rate. The same low rate applies to everyone no matter here you live. However at the current time we only ship to the lower 48 states.
|Items Ordered||Shipping Charge|
|Plus||$1.50 per additional item.|
HOW ARE PLANTS PACKAGED FOR SHIPMENT? Wow, like a present! With our state of the art packaging we can ensure that your new plant arrives in style. Before leaving our growers all plants are inspected, watered and pruned if necessary. Your new plant is bagged to keep the soil moist and to ensure that the soil stays in the pot not loose in the box. Then your plants are tissue or kraft paper wrapped and secured in place with natural biodegradable peanuts, you will be pleased.
DO YOU SHIP PLANTS ANY TIME OF THE YEAR? Sorry, no we don’t. Most of the plants offered are very tropical and require temperatures above 40º at all times. On occasion some orders may be delayed if the weather conditions in your area warrant that the shipment be held. This helps to ensure the survival of your new plant. During the winter months when we are no longer shipping plants, our growers spend their time researching new species and new growing techniques to provide you with the most unique and superior species of plants available anywhere.
WHAT IS THE SHIPPING SIZE All plants will vary in size. In the spring, plants are often smaller than plants shipped in the fall. Most plants designated with a sku ending in -4, or -3 will arrive in a standard 4 inch or 2.75 inch growers pot respectively. Kens new, reusable, recyclable deep cells are 5 to 7 inches deep and 1 to 2.5 inches in diameter. Products growing in these cells are easy to transplant and allow for deeper, faster growth and are designated with a -5, or -7. (Note: The item sku number can be found just below the buy button.) The color and style of these pots may vary. If we are out of a particular size item, we may ship a larger size at no additional charge. You can see the various pot sizes and actual plants ready to ship. (click-here)
ARE SHIPPING OPTIONS AVAILABLE? No. Sorry, At the present the only shipping option available is UPS Ground ®. UPS ® has proven themselves in the industry and have become the carrier of choice for our family of growers. With reasonable rates, careful handling and on time service you can be sure that your shipment will arrive ready to be enjoyed.
HOW CAN I ESTIMATE THE ARRIVAL DATE? To ensure proper delivery most orders will take 1 – 3 weeks. The delivery time can vary depending on the supplying growers work load and/or seasonal holidays. Rest easy knowing that your plant will not ship until it is inspected, watered, bagged and properly packaged.
WILL ALL OF MY PACKAGES BE SHIPPED BY UPS? Yes. We not only trust UPS® with our plants. They are the exclusive shipper of our growers when it comes to plants, pots and accessories.
CAN ORDERS BE SHIPPED OUTSIDE THE US? Presently we only ship inside the lower 48 states. With the current USDA regulations regarding shipment of live plants, our family of growers are restricted to and governed by the guidelines for certification within the lower 48 states only. Orders shipping to Alaska, Hawaii and internationally will not be accepted.
CAN I CHANGE A SHIPPING ADDRESS ONCE I’VE PLACED AN ORDER? We’re sorry. Shipping information can only be changed if you email our customer service immediately after your order has been submitted. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us via email.
WILL MY PLANT SURVIVE IF IT ARRIVES WITH BROWN OR DAMAGED LEAVES? Your, plant should be fine. Occasionally transit damage will occur. If your plant arrives a bit shaken and stressed, simply follow your plants “Care & Culture” instructions and it should return to its full beauty and luster with in a few weeks.
WHAT DO I DO IF MY SHIPMENT ARRIVES CRUSHED OR DAMAGED? It depends on the extent of the damage. If your shipment arrives and the box is severely crushed or damaged, you can either refuse the shipment or place a “Claim” directly with UPS Ground for Loss or Damage at UPS.com However, in doing this you must realize that if you have ordered an item that is in short supply or high demand, we can not guarantee a replacement. Should damage to your shipment occur, you must notify us immediately, so we can replace the product or refund your money (at our discretion – this can be a full or partial refund).
WHAT DO I DO IF I DO NOT RECEIVE MY ENTIRE ORDER? Read your packing slip. First, read your packing slip to be sure that everything you ordered has been shipped. Second, If you only receive a partial shipment don’t worry. Plants are shipped form the growers and if you have ordered multiple items, there is the possibility that they will be shipped from multiple locations. Therefore, there is no need to panic. If your entire shipment does not arrive within 4 weeks from the time you placed your order, please e-mail us with your order number and name so we can trace the missing item(s) and promptly correct the situation.
WHAT IS YOUR PHONE NUMBER? Sorry, There is no available telephone number. Our growers are always in the field maintaining the foliage. Email is the most efficient way to answer questions and concerns for the growers involved in this network. Select our customer service page below.
MY ORDER JUST ARRIVED, WHAT DO I NEED TO DO TO THE PLANTS? Immediately unpack your plants. When your plants arrive you will need to immediately unpack them and water if necessary.
WHAT PLANTS ARE SAFE FOR KIDS AND PETS? You will have to do your research. Our growers make absolutely no claims as to plant safety, of any plant whatsoever. If in question, please do your homework before ordering.